T-Mobile in Hayward, CA Closed now

Reviews about T-Mobile

• ★ ★ ☆ ☆ ☆

  August 26, 2020, by Jason Hussein
  Went here to sign a contract coming from Verizon, everything went fine and dandy. Now when t-mobile was unable to satisfy me( mostly because there is no service at my residence and at my work place. ), i was indeed frustrated. However, that was completely fine because for cell phone companies its either hit or miss. Now the bad part, i went in to return the phone (under 30 days for CA) and there was this girl named Noelle who was helping me at the time. She kept on saying we cannot return the phone and the contract is permanent while it clearly states the phone is returnable within 30 days. Called corporate and they said it's fine since it's 30 days and there is no signal around my workplace and house. Went back in there and she kept trying to fight corporate, her manager and us that the phone isn't returnable. The manager was cutting us slack so he was rather helpful. After everything she said oh sorry we cannot give you the refund of the deposit we PAID them. So I left for the day because I had to be somewhere and i wasn't feeling like she was being cooperating. So I called corporate TWICE and they said it was for the store to refund me. Of course when I called Noelle wasn't working so the other girl said she will give you a call back when she is in the next day. Guess what? no call! I got rather busy but then i had a chance to call about 3 days ago and explain what corporate told me. Thankfully this was another manager named Francisco. And he solved everything in less than an hour. These two stars are solely for those two managers that was the most helpful during this time. Hopefully they hire more competent workers in the future that won't give other potential customers a hard time
• ★ ☆ ☆ ☆ ☆

  December 19, 2019, by anneris mejia
  I went to try and pay my bill and you guys closed at 415 when it clearly states you close at 5pm? I asked him behind the glass door as it was locked, why is he closed early he says he was alone but there was another employee with him..... if you close at 5 pm Then it’s 5 not 4:15 .... I don’t like to ever do these reviews but the same way we support your store by purchasing them you should do the same for customers.